Shipping

japanesestarmotor.com can ship to virtually any address in the world*.

We use the most reliable and safest shipping services to ship out your order. Once you hae placed your order, it is shipped out the next business day by either UPS or Yellow Transportation, fully insured with its tracking number provided to you.

In cases where an item is out of stock, on back order, or is a special order, we will notify you via email with an approximate ETA.

* Free Shipping Not Available to the following places: Puerto Rico, Virgin Islands, Idaho, Utah, Arizona, Nevada, Oregon, California, Washington State, Hawaii, and Alaska.

Note Japan Star Motor Inc Doesn't Offer Free Shipping For The Front Clips

Returns

The customer is responsible for all the freight charges on the return of defective items and no replacement part will be sent until our staff have inspected and verified the returned defective item in question.

The customer is responsible for all the shipping charges for the returned product.  You must have an RA number or Return Authorization number from Japan Star Motor before you can return your product.  Please have the RA number written on the outside of the package.  Any returns arriving to our warehouse with an RA number will be refused.  Also, include the invoice with your returned package.

Warranty coverage begins from date of possession

Warranty

Japan Star Motors offers 2 kinds of warranty on all our Engines and Transmissions sold, below are the details

1. JDM used performance engines come with a 30 day block and head warranty, sensors, gaskets, and any electrical parts are not under warranty and sold as is. All VTEC, TURBO charged, SUPER charged, VVTI and performance based engines are under this category for a 30 day warranty.
2. JDM used non performance engines come with a 90 day block and head warranty, sensors, gaskets, and any electrical parts are not under warranty and sold as is

Warranty details and Obligations

Customer must inspect/replace all gaskets, seals and use new fluids and filters prior to install, also it is highly recommended to inspect/replace timing belt, waterpump, tensioners prior to install and set timing correctly. Leaking water pump, engine failure due to broken timing belt, tensioners, overheating due to bad water pump are not warrantied.

Please check with your local/state authorities about legalities and smog/air regulations prior to purchase as Japan Star Motors is not responsible, Some engines maybe for offroad use only in your state and we are not responsible for that.

Please insure you are ordering the correct engine/part as we are not responsible for incorrect orders due to customer negligence.

If under any circumstances an item is being returned to us or order cancelled there is a 30% restocking fee and all shipping and handling charges are customer responsibility. If an item is being returned to us and you do not aquire a return authorization number, the item will be refused by our receiving department.

Japan Star Motor does not cover any labour costs, shipping costs for any returned or warrantied items. All warranty claims will be denied and forteited if any abuse or vulgar language is used towards any of our staff members, Japan Star Motor will not tolerate any of that.

Please inspect the delivered item in the presence of the delivery personnel and insure he notes any shipping damage to the item on the bill of lading before he leaves, this insures your insurance claim with the shipping company will be valid and go smoothly, failure to do so may result in a denied claimed against the shipping company. Japan Star Motor purchases insurance on all items shipped to you at no extra charge to you, however if any damage happens during transit, we are not responsible and you must take that up with the shipping company